Tesla Powerwall 2 owners urged to check app after UK fire-risk warning

Tesla Powerwall 2 owners are being told to check their Tesla app after a new UK safety report warned that some of the home batteries could pose a fire risk.

Affected batteries will be replaced free of charge, and Tesla has already remotely discharged most of the units involved while they wait to be replaced.

What has happened?

The Office for Product Safety and Standards published a safety report for the Tesla Powerwall 2 on 28 September 2026.

It says certain battery cells inside affected units can develop faults over time, which could cause the battery to overheat and catch fire.

The regulator says the affected cells may contain too much lithium plating. This can cause the casing of a cell to crack and potentially create an internal short circuit.

In simple terms, a fault inside some batteries could cause them to become dangerously hot.

The OPSS says the affected Powerwall 2 units do not meet the requirements of the Electrical Equipment (Safety) Regulations 2016.

Is every Tesla Powerwall 2 affected?

No.

The warning applies to certain Powerwall 2 units rather than every Powerwall 2 installed in the UK.

Tesla is contacting affected customers through the Tesla app, so owners should make sure their Powerwall remains connected to the internet and check the app for a notification.

There is no need to assume your battery is affected simply because you own a Powerwall 2.

A Powerwall is a rechargeable home battery that can store electricity from solar panels or from the grid so it can be used later.

If you’re reviewing your household energy costs as well, we’ve explained what the October energy price cap means for your bills.

What should Powerwall 2 owners do?

The government advice is straightforward:

1. Make sure your Powerwall 2 remains online.
2. Check the Tesla app for a notification telling you whether your unit is affected.
3. If a replacement is needed, contact the Tesla Certified Installer that originally fitted it.
4. If your installer is no longer available, contact Tesla Support.

Tesla lists its UK Powerwall support number as 01628 450630.

Will affected batteries be replaced for free?

Yes.

The government safety report says Tesla has started a replacement programme and affected Powerwall 2 units will be replaced free of charge.

Most affected batteries have already been remotely discharged by Tesla while they wait for replacement.

Tesla technicians are dealing with any remaining affected units that need to be discharged.

The UK regulator describes this as a modification programme rather than a product recall.

That distinction matters. Although you may see the issue described elsewhere as a recall, the new UK notice itself is officially listed as a product safety report.

What if I don’t see a warning in the Tesla app?

The government advice is to keep the Powerwall online and check the Tesla app for a notification.

Tesla says both the Powerwall and your phone need an internet connection for app alerts and notifications to work.

If you are concerned, cannot access the app or are unsure whether your unit is affected, contact your original installer or Tesla’s Powerwall support team.

What happens next?

Affected owners should not have to pay for the replacement.

The important step for anyone with a Powerwall 2 is to keep it online and check the Tesla app.

If Tesla tells you your Powerwall is affected, contact your installer and arrange the free replacement.

And if you’re trying to bring down your wider household energy costs, you can also see our guide to free energy-saving gadgets that could help cut your bills.