Mobile network Three has announced they are closing down their loyalty rewards app wuntu from December 2019, and you’ll no longer have access to offers.
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Most mobile phone operators run reward schemes to tempt people to switch, but now Three has announced that it will be closing their rewards app.
Wuntu app to close
Three, the mobile network, is shutting down the wuntu rewards app next month.
Customers were made aware that the app will be closing down in the next few weeks via message.
The app will close down on Sunday 15 December 2019 at 23:55, and you won’t be able to access any of the deals after this date.
Three PAYG rewards will also be affected by wuntu closing down, but they’ve not given any details about what this will mean.
They have been clear that there won’t be any compensation for customers as wuntu was a free service.
Why is Wuntu shutting?
Three has said that their customers want “something different”.
Perhaps this means that too many people haven’t been using their offers?
The mobile network went on to say that they are working on “better ways” of rewarding their customers, which may mean an alternative loyalty programme.
If you want to take advantage of any last-minute freebies and offers, you will have needed to register for wuntu before 21 November 2019.
The app won’t be available to download on the app stores from 6 December 2019.
What about the offers?
New offers will still go onto the app until 11 December 2019.
However, even if you’ve claimed an offer, it will expire late at night on 15 December when the app shuts. So if you don’t use it, you’ll lose it.
For any prize draws, if you’ve won, you will be contacted by 31 December 2019.
If you’ve taken out a subscription or offer via wuntu with another company, you need to contact the other company directly for any new issues.
For anyone who redeemed an easyJet offer in wuntu, if you’ve got a voucher and are travelling before 15 December 2019, you’re not impacted, and you don’t need to do anything.
However, if you’re travelling after 15 December, you will be given a replacement voucher.
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