Millions of pounds in overpaid energy bills are sitting just waiting to be refunded. If you’ve ever switched providers, you may be due a refund on your energy bill.
An easy way to save money on your gas and electricity bills is to switch providers.
I am a total advocate of looking around to see if there is a better deal to be had, and if you’re currently signed up on a dual-fuel tariff with one of the big six, you could save up to £234 each year by switching.
Earn a bit of extra money in your spare time with surveys, offers and other simple tasks you can do at home.
New users can currently get a bonus when they sign up.
Claim sign-up bonusHowever, after you’ve checked the best deal, switched to a new company (remember to get cashback in the process!), you need to check for any outstanding credit on your energy account and ask for it back.
Simple! But what if you’ve changed energy providers in the past? Did you do it then? There is a good chance that you did not get a refund when you left.
Good news is you can still get an energy bill refund!
How much can you reclaim?
New research from uSwitch has shown that almost a quarter of bill payers who have switched supplier admit they don’t know whether they have credit remaining in previous energy accounts.
It also showed that 79% of consumers with outstanding credit reclaimed an average of £88 each, with some receiving as much as £300 back!
Up to £235 million could still be left lying dormant in closed accounts, and although the energy companies are *trying* to reunite the cash with its past customers, you can take things into your own hands.
Energy bill refund – how can I get my money back?
This is the easy bit!
All you need to do is contact your old energy company and ask if you made any overpayments. If you did, you would be refunded the full amount.
You can contact as many companies as you think you have been with before, and ask for your money back.
They all keep records, so if you had an account, they should be able to find you. There is no time limit on these claims either, so you could go back for as many years as you can remember.
Try to think about your previous addresses and see if you can find older bank statements or past utility bills so you can track who you used to pay for your gas and electricity.
Who can I reclaim my money from?
Ofgem has pushed for energy bill refunds to be given from the “big six” energy providers – British Gas, EDF Energy, E.ON, Npower, SSE, and ScottishPower – but it doesn’t hurt to try some of the smaller companies too.
| Energy company | Call them | Find out more |
| E.On | 0345 052 0000 | E.On’s refund questions |
| British Gas | 0800 294 6654 | Are you owed money from British Gas? |
| Scottish Power | 0800 027 0072 or 0345 270 0700 | Scottish Power refunds |
| Npower | 0800 073 3000 or 0330 100 3000 | Npower refunds |
| SSE * | 0800 980 8831 | SSE |
| EDF Energy | 0800 587 0030 | EDF unclaimed credit |
* SSE includes Southern Electric, Hydro, Atlantic, SWALEC
What if they don’t refund me?
If you think you made overpayments and have utility bills or bank statements to back it up, you should first file a complaint with the energy company directly.
They will have 8 weeks to address your complaint, and if it’s not resolved, they will refer it to the Energy Ombudsman.
Even if you are with your current energy supplier, you may still be able to get a refund if you are “in credit”.
Work out if you’ve got enough credit to cover you for the winter months, then why not ask for a refund.
